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Kristal’s background comes from leading an operational contact centre which consisted of Faults, Connections and external business support and has been with South East Water for over 10 years. Kristal brings with her experience in leading a large team, a good understanding of South East Water operations and established relationships with many of our key stakeholders, experience in managing contractors and in negotiating supplier/customer agreements both internally and externally to South East Water.  Kristal also has a passion for new technology and the digital changes afoot in South East Water and the industry.