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Utilities operate in an increasingly complex landscape with challenges that compete for attention and resources including climate change, a growing population, ageing networks, and heightened customer expectations. These challenges need to be met, while maintaining affordability for customers. 

Utilities are at various stages of exploring digital transformation as an enabler to meet the demands of the future. The most successful transformations will chart a clear path for the future but also recognises that change is inevitable and so flexibility is critical. The challenge for utilities is building the business case that prioritises investment in the short term to preserve freedom for the future.

That’s why Iota brought together a panel of experts from overseas and other industries to share insights and learnings on the economics of digital transformation.